Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We process payments through PayPal, which accepts VISA, Mastercard, Discover, American Express and eCheck.

Q. Are your servers Unix/Linux, or Windows NT?
A. Our servers are Linux servers running Red Hat 9.0, and Red Hat Enterpise Linux 3-4.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly.

Q. Can I host my friends?
A. Yes, you may host your friends' websites.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes, you can password protect directories within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my Domain Name Server to?
A. Please read your welcome e-mail.  If you have lost your welcome email, you can email us requesting your DNS.

Control Panel

Q. Do you have a manual for our Control Panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my Control Panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain, login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files.  What's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my FTP password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to Perl?
A. The path to Perl is /usr/bin/perl

Q. What is the path to Curl?
A. The path to Curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to Sendmail?
A. The path to Sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account, login to your control panel and click Add/Remove Email Accounts.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my email using my browser?
A. Go to http://yourdomain.com/webmail/ .

Q. How can I setup webmail to go directly to Horde, Neomail or Squirrel Mail?
A. Login to the one you prefer to use.  After doing so, copy the entire url from your address bar.  You will not login to your cPanel and create a subdomain to go to the address you just copied.

CGI / ASP / PHP / MySQL / JSP

Q. None of my cgi scripts are working on the server.  How do I get them to work?
A. Make sure that they are chmoded to 755.

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases.  After your database is created you can manage it from phpMyAdmin.  This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of PHP are you using?
A. We are using version 4.3.11

Q. What version of Perl are you using?
A. We are using version 5.8.3.

Q. What version of MySQL are you using?
A. We are using version 4.1.19

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How does the 30-day money back guarantee work?
A. Simply email us your username, password, and why you wish to cancel within thirty days.  We will process your refund within 36 hours.

Q. How do I make a payment?
A. All online payments are recurring.  Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account, simply email us your username, password, and why you wish to cancel.  You must also include "I give you permission to delete my website and all of its content."

Subdomains

READ THIS BEFORE SETTING UP A SUBDOMAIN!

To create a subdomain, cPanel asks for the name you wish to use.  MAKE SURE the subdomain name you give it doesn't have a folder already named that name.  If a folder with the same name exists, the subdomain will not work.

Example:  I want to create the subdomain test.hostgator.com; so my subdomain name is going to be test.  If I already have a folder in my FTP named test, I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

Q. What is a subdomain?
A. www.domain.com is a domain name.  A subdomain is anything that replaces the www in a domain name.
     forum.aol.com is a subdomain.
     www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an Addon Domain?
A. An Addon Domain is a fully functional domain that will work out of a folder in your main site's FTP.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an Addon Domain if your DNS hasn't propogated to the server already.  So after you change the site's DNS you are trying to add, you will need to wait 24-48 hours before attempting to create your Addon Domain.

There are three fields cPanel asks for when creating an Addon Domain:
1. New Domain Name:    You will put in the newdomain.com.  Do NOT put www in the name!
2. Username/directory/subdomain Name:    This will be the folder cPanel creates in your main account's FTP.  MAKE SURE that the name you give it doesn't already have a folder!  
Example:  If you want to give it the username chris, you cannot have a folder in your account named chris already.  If you do and still try creating the username for the Addon Domain to be chris, you will mess a lot of things up!!!
3. Password:    Fill in any password you want here.

Q. Help!  I added an Addon Domain.  Why did it say Subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main site's FTP.  Please ignore this!  It is a fully functional domain name.  It is only called a Subdomain when in fact it is an Addon Domain.